Q1: Can I return any of my purchases? A1: You can return most unopened, unused items within 30 days of purchase. However, some items may not be eligible for return due to hygiene or other special reasons, which are detailed on the individual product pages.
Q2: What do I need to do if I want to return an item? Contact our customer service team to obtain a return authorization. After that, package and return the item securely according to the instructions we provide.
Q3: Do I need to pay for return shipping? A3: No. Once your return is authorized, we will provide a prepaid return label that you can use to return the item free of charge.
Q4: When will I receive my refund after returning the item? A4: Once the item is returned and we have verified that it is eligible for return, we will process your refund within 7 business days. The specific time it takes to arrive in your account depends on your payment method and bank processing policy.
Q5: Can I exchange the item instead of a refund? A5: We do not currently offer direct exchanges. If you need another product, please return the product and request a refund first, then place a new order for the product you want.
Q6: What documents do I need to include when returning the product? A6: Please ensure that all original packaging materials, labels, instructions, and any gifts or accessories that may be provided with the product are returned with the product.
Q7: What should I do if the product is damaged during transportation? A7: If the product you received is damaged during transportation, please contact our customer service immediately. We may ask you to provide evidence of the damage (such as photos) so that we can better process your return request.
The above questions try to help you better understand our return policy and process, and ensure that your return experience is as simple and smooth as possible. If you have any other questions, please feel free to contact our customer service team.
