You may encounter some problems while using our website and its services. This clause is intended to provide you with guidance on common problems, solutions and relevant contact information. Please read the following clauses carefully so that you can better enjoy our services.
Common Problems Order Status Inquiry:
You can check the order status by logging into your personal account. If you do not have an account, you can check the order status by entering the order number and email. Product Defects and Damages:
If you find defects or damages after receiving the product, please contact customer service in time. We will assist you in handling the problem, including return, re-delivery or refund. Wrong Order:
If the product you received does not match the order you placed, please contact our customer service as soon as possible after receiving the product. Please provide the order number and relevant photos so that we can solve the problem as soon as possible.
Complaints and Feedback Complaint Handling:
If you are not satisfied with our products or services, you are welcome to file a complaint with us. Please provide feedback through our customer service channels, and we will take it seriously and respond to you within a reasonable time. Feedback Suggestions:
We encourage you to provide valuable suggestions and opinions to help us improve the quality of our service. Your feedback can be submitted through customer service email or website feedback form.
Contact Information Customer Service:
If you encounter any problems while using the Website, please contact us through our Customer Service contact information. The Customer Service team will provide assistance based on your problem. Response Time:
We are committed to responding to your inquiries and complaints as soon as possible during normal working days. The specific response time may vary depending on the complexity of the issue.
Data Privacy Information Security:
Any personal information you provide will be strictly confidential and follow our Privacy Policy. We will take appropriate security measures to protect your data and ensure that it is not accessed by unauthorized persons. Privacy Inquiries:
If you have any questions about the use of your personal information, please refer to our Privacy Policy or contact Customer Service directly for inquiries.
Disclaimer Information Accuracy:
While we strive to ensure that the information on the Website is accurate, we are not responsible for any errors or omissions. We recommend that you carefully check the relevant information before making a purchase decision. Problem Handling Limitation:
We are not responsible for any direct or indirect damages caused by the use of this website. Users use this website at their own risk.
Changes to Terms We reserve the right to modify these terms at any time. All changes will be posted on the website and will take effect from the date of posting. It is recommended that you check regularly for the latest information.
Applicable Law These Terms shall be subject to relevant laws. If any dispute arises during the interpretation or execution of these Terms, the parties shall resolve it through friendly negotiation; if no agreement can be reached through negotiation, it shall be submitted to the court of competent jurisdiction for resolution.
Thank you for choosing our service. If you have any questions or need help, do not hesitate to contact our customer service team at any time. We look forward to providing you with a satisfactory solution and ensuring that your experience on our website is pleasant and smooth!
